Promoted to Subject Matter Expert within 6 months due to high performance.
Processed and troubleshot insurance claims using cloud-based tools.
Resolved escalated cases and refined internal processes for better turnaround time.

Managed in-home IT services including hardware upgrades and network setup.
Led business operations: job bookings, dispatch, budgeting, client relations.
Increased lead flow through strategic digital and social media marketing campaigns.

Ranked top 5 agent for 12 months; handled escalations in travel and hotel bookings.
Delivered support through cloud-based platforms and CRM systems.
Assisted customers with booking, refund processes, and technical platform issues.

Michael Buabeng